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Please read these Terms of Service carefully before you use the website or attempt to access any services. This is a binding legal agreement between you and Zumada Limited.

GENERAL

1.1	The words "we", "us" and "our" used within these Terms of Service refer to Zumada Limited.

1.2	The words "you" and "your" used within these Terms of Service refer to you, the client.

1.3	These Terms of Service apply to your use of www.zumada.com (the "website") and any purchase or use by you of any services that may be made available to you through it.

1.4	We reserve the right to amend or update these Terms of Service at any time, with or without notice. Such changes shall take effect immediately and shall apply to all subsequent use by you of the website and any purchase or use by you of any services that may be made available to you through it.

1.5	By agreeing to these Terms of Service, you acknowledge that you have read and agree to the contents of our Privacy Policy, Data Protection Statement and Trademark Policy Statement.

1.6	The words "working days" used within these Terms of Service do not include weekends or any public holidays in the United Kingdom.

1.7	Any violation or breach of these Terms of Service may result in immediate account termination, without notice, and legal action.

QUOTATIONS

2.1	Quotations are valid for 30 days only, after which time they will expire and a new quotation can be requested.

2.2	Any quotation we provide for a service will include an estimated time frame for completion which will be expressed in "approximate working days". This is an estimate only and is not a guarantee that the service will be performed within the exact number of working days specified.

2.3	Any quotations we provide in a currency other than USD (excluding Bitcoin) will be calculated using currency conversion rates provided by Thomson Reuters Corporation.

2.4	Any quotations we provide in BTC (Bitcoin) will be valid for 2 hours from issuance only and will be based on the exchange rate provided by XE.COM Incorporated. Due to the extreme volatility of Bitcoin, a 5 per cent surcharge will be levied prior to currency conversion.

SERVICES

3.1	By ordering a service, you agree to provide us with all necessary information that is required for us to perform the service.

3.2	A service will be performed within the approximate number of working days that was specified within the corresponding quotation, starting from when we have received all necessary information from you that is required to perform the service.

3.3	A service cannot be modified or amended in any way. If you require alterations or additional work to be performed, it will be necessary to request a seperate quotation.

3.4	You agree that any work or website code provided to you must not be transferred, sold, or otherwise distributed, whether for free or with charge, to any other person, company or third party.

PAYMENT

4.1	Payment must be made in full before any service will be performed.

4.2	Where payment is made via PayPal, no transaction fee will be charged. Transaction fees for payments made via other any other payment method must be paid by you.

4.3	If, after 6 months from the date of payment, you have not provided us with the necessary information required to perform a service, the service will be cancelled and your payment, minus a $24.99 USD administration charge, will be applied to your account credit balance for future use.

4.4	Where payment has been returned due to a PayPal claim or credit card chargeback, no service will be provided until your account returns to good standing.

CANCELLATION

5.1	By ordering services from the website, you give your express consent for us to begin performance of the service immediately and acknowledge that your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be lost.

5.2	As soon as we are in possession of all necessary information required to perform a service, the service cannot be cancelled for any reason.

5.3	If we have not yet started performing a service, it can be cancelled at our sole discretion within 6 months from the date of payment and a full refund, minus a $24.99 USD administration charge, will be issued.

5.4	We reserve the right to cancel a service at any time and for any reason. In such cases, a full refund will be issued.

REFUNDS

6.1	As we provide bespoke digital services that cannot be returned or re-sold, we cannot provide a payment refund in the event that you change your mind.

6.2	Where a service provided by us is significantly different to what was specified within an accepted quotation, a full refund will be issued at our sole discretion.

6.3	If, whilst we are in possession of all necessary information required to perform a service, there is a significant and unreasonable increase in the approximate number of working days specified within an accepted quotation, a full refund will be issued at our sole discretion.

6.4	In cases where a full refund is issued, the service will not be provided.

6.5	Excluding refunds for payments made in Bitcoin currency, any refund we issue will be returned to the original funding source without exception and take approximately 10 working days to process.

6.6	Refunds for payments made in Bitcoin currency will be applied to your account credit balance in USD and will not exceed the total value of the service as originally quoted for in USD, prior to Bitcoin (BTC) conversion.

6.7	Account credit balances cannot be exchanged for cash and any unused account credit will expire after one year.

SUPPORT

7.1	User support for issues relating to a service will be available at no additional cost for up to 30 calendar days following the date of completion.

7.2	If there are outstanding payment issues relating to your account, user support will not be provided until your account returns to good standing.

7.3	We reserve the right to, at our sole discretion, refuse user support indefinitely for any reason including, but not limited to, the following:
	if you breach these Terms and Conditions
	if you are abusive towards our employees or representatives
	if you engage in activities that are likely to damage our reputation

LIMITATION OF LIABILITY

8.1	By ordering any product or service from the website, or by using the website, you agree that we will not be held legally or financially liable for any loss of data or loss of earnings you may incur for whatever reason.

8.2	You agree that we will not be held legally or financially liable for any loss of earnings for any period of website down-time that is required to perform a service.

8.3	To the extent permitted by applicable law, we hereby disclaim any and all warranties, whether express or implied, statutory or otherwise, as to the accuracy of any information contained on the website. Accordingly, we shall have no liability for any loss or damage, howsoever arising and of whatever nature incurred, caused by use of the website or reliance upon any information contained on it including, without limitation, any direct, indirect or consequential loss, loss of business, loss of goodwill or loss of profits.

APPLICABLE LANGUAGE, LAW AND JURISDICTION

9.1	Services provided by us will require communication in English language in order that they can be carried out.

9.2	You agree to be bound by our Terms of Service, as written and defined in English.

9.3	You agree that we will not be held legally or financially liable for your failure to read or understand these Terms of Service.

9.4	Your use of the website and the operation of these Terms of Service and any dispute or claim arising out of or in connection with such matters shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the judiciary of England and Wales.

9.5	If you have breached these Terms of Service, we reserve the right to bring legal proceedings against you in any of the following:
	the courts of the country of your residence
	the courts of the location of your access, use or storage of any materials obtained from the website
	the courts of the location of any breach by you of these Terms of Service
	the courts of the location of your authorisation of any of the above acts

9.6	In the event that a lawsuit concerning this agreement is decided in our favour, you agree that all legal fees will be paid by you to the extent permitted by applicable law.
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